Welcome to The Selene Store. These Terms & Conditions (“Terms”) govern your access to and use of the website theselenestore.com (the “Website”) and any purchase of products from us. By accessing the Website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Website.
1. Definitions
“The Selene Store”, “we”, “us”, or “our” refers to the sole proprietor/operator of The Selene Store, based in Hyderabad, Telangana, India.
“Customer”, “you”, or “your” refers to any individual who accesses, browses, or purchases from the Website.
“Products” refers to the footwear and related items listed for sale on the Website.
“Order” refers to a request placed by you to purchase one or more Products through the Website.
2. Eligibility
You must be at least 18 years of age to use this Website and place an order. By using the Website, you represent and warrant that you meet this age requirement and have the legal capacity to enter into a binding agreement.
3. Products and Descriptions
We make every effort to display product images, colours, and descriptions as accurately as possible. However, the actual appearance of Products may vary slightly due to differences in screen displays, lighting in product photography, and the handcrafted or embellished nature of our footwear. Minor variations in embellishment placement, bead work, or finish are inherent to handmade products and do not constitute a defect.
4. Pricing
All prices displayed on the Website are in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST), unless explicitly stated otherwise. We reserve the right to modify prices at any time without prior notice. The price applicable to your Order is the price displayed at the time of order placement. Errors in pricing, whether due to technical issues or typographical mistakes, do not obligate us to fulfil the Order at the incorrect price. In such cases, we will notify you and offer the option to proceed at the correct price or cancel the Order for a full refund.
5. Orders and Payment
- a) Placing an Order
When you place an Order, it constitutes an offer to purchase. We reserve the right to accept or decline any Order at our sole discretion. An Order is confirmed only when we send you an order confirmation via email or other communication.
- b) Payment
Payment must be made in full at the time of placing the Order. We accept payments through our integrated payment gateway partners (such as Razorpay, Instamojo, or Paytm for Business). We do not store your card or banking details. All payment processing is handled by PCI-DSS compliant third-party providers.
- c) Order Cancellation by Us
We reserve the right to cancel an Order if the Product is out of stock, there is an error in pricing or product information, we are unable to verify your payment or identity, or the Order is flagged by our fraud detection systems. In the event of cancellation by us, any payment received will be refunded in full.
6. Shipping and Delivery
We currently ship within India. Shipping timelines, charges, and partner details are displayed at checkout. Estimated delivery dates are approximate and not guaranteed. We are not liable for delays caused by the shipping carrier, customs, natural disasters, or other events beyond our reasonable control. Risk of loss and title to the Products pass to you upon delivery to the shipping carrier.
7. Returns, Exchanges, and Refunds
- a) Return Eligibility
Products may be returned within [7/14] days of delivery, provided they are unworn, unwashed, in their original packaging with all tags attached, and free from any damage, alteration, or signs of use. Products purchased during a sale or on a discounted price may have different return conditions, which will be specified on the product page or at checkout.
- b) Non-Returnable Items
The following are not eligible for return: products that have been worn, washed, or altered; products without original packaging and tags; and products damaged due to misuse or negligence by the customer.
- c) Return Process
To initiate a return, contact us at [Insert your email] within the return window. Provide your order number and reason for return. Upon approval, we will provide instructions for return shipping. Return shipping costs may be borne by the customer unless the return is due to a defect or error on our part.
- d) Refunds
Once we receive and inspect the returned Product, we will process your refund to the original payment method within 7 to 10 business days. We reserve the right to deduct return shipping costs or restocking charges where applicable.
- e) Exchanges
Exchanges are subject to product availability. If an exchange is not possible, we will process a refund as described above.
8. Intellectual Property
All content on the Website, including but not limited to text, images, graphics, logos, product designs, brand name, and the overall look and feel of the Website, is the exclusive property of The Selene Store or its licensors. You may not reproduce, distribute, modify, display, or create derivative works from any content on the Website without our prior written consent.
9. User Accounts
If you create an account on the Website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use. We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent activity.
10. Prohibited Conduct
You agree not to: use the Website for any unlawful purpose; submit false or misleading information during registration or checkout; attempt to gain unauthorised access to any part of the Website, its servers, or connected systems; interfere with or disrupt the Website or its infrastructure; scrape, crawl, or use automated tools to extract data from the Website; or impersonate any person or entity, or misrepresent your affiliation with any person or entity.
11. Limitation of Liability
To the maximum extent permitted by applicable law, The Selene Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Website or purchase of Products. Our total liability to you for any claim arising from these Terms or the use of the Website shall not exceed the amount paid by you for the specific Order giving rise to the claim. This limitation applies regardless of the legal theory on which the claim is based.
12. Disclaimer of Warranties
The Website and all Products are provided on an “as is” and “as available” basis. We disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.
13. Indemnification
You agree to indemnify, defend, and hold harmless The Selene Store, its owner, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your breach of these Terms, your use of the Website, or your violation of any applicable law or third-party rights.
14. Force Majeure
We shall not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, strikes, supply chain disruptions, or failures of telecommunications or power systems.
15. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.
16. Grievance Redressal
In accordance with the Information Technology Act, 2000 and the Consumer Protection Act, 2019, any grievances or complaints may be directed to:
Email: [email protected]
We will acknowledge your complaint within 48 hours and endeavour to resolve it within 30 days of receipt.
17. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
18. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, and Return/Refund Policy (as published on the Website), constitute the entire agreement between you and The Selene Store with respect to your use of the Website and purchase of Products. They supersede all prior agreements, communications, and understandings, whether oral or written.
19. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Website following any changes constitutes acceptance of the revised Terms. We recommend reviewing this page periodically.
20. Contact Us
For questions or concerns about these Terms, contact us at:
The Selene Store
Email: [email protected]
Phone: +91 863 991 8941