This Privacy Policy describes how The Selene Store (“we”, “us”, or “our”), operated via theselenestore.com, collects, uses, discloses, and protects the personal information of visitors and customers (“you” or “your”). By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
- a) Information You Provide Directly
When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect: your full name, email address, phone number, billing and shipping address, and payment information (processed securely via our payment gateway partner; we do not store card details on our servers).
- b) Information Collected Automatically
When you browse our website, we automatically collect: IP address, browser type and version, device type, operating system, pages visited and time spent on those pages, referral source/URL, and cookies and similar tracking technologies (see Section 6).
- c) Information From Third Parties
We may receive information from payment processors (transaction confirmation, fraud checks), analytics providers (aggregated usage data), and social media platforms (if you interact with our pages or log in via a social account).
2. How We Use Your Information
We use the collected information to: process and fulfil your orders, including shipping and returns; communicate with you about your orders, account, and customer support requests; send promotional communications (only with your consent; you may opt out at any time); improve our website, product offerings, and customer experience; prevent fraud and maintain the security of our platform; and comply with applicable legal obligations.
3. Sharing of Information
We do not sell, rent, or trade your personal information. We may share your data with: payment gateway providers (such as Razorpay, Instamojo, or Paytm for Business) to process transactions; shipping and logistics partners to deliver your orders; analytics and marketing service providers (such as Google Analytics) operating under data processing agreements; and legal or regulatory authorities when required by law, court order, or to protect our rights.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services, fulfil orders, resolve disputes, and comply with our legal obligations. Order and transaction records are retained for a minimum period as required under the Information Technology Act, 2000 and applicable tax/accounting laws in India. You may request deletion of your account data by contacting us (see Section 10).
5. Data Security
We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption on all pages, secure payment processing through PCI-DSS compliant gateways, restricted access to personal data on a need-to-know basis, and regular review of our security practices. No method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security, but we take commercially reasonable steps to protect your data.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enable core site functionality (session cookies), remember your preferences and cart contents, analyse site traffic and usage patterns (analytics cookies), and serve relevant advertisements on third-party platforms (marketing cookies). You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.
7. Third-Party Links
Our website may contain links to external websites or services (e.g., social media profiles, payment portals). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies before providing any personal information.
8. Your Rights
Subject to applicable Indian law, you have the right to: access the personal data we hold about you; correct inaccurate or incomplete information; request deletion of your data (subject to legal retention requirements); withdraw consent for marketing communications at any time; and lodge a complaint with the appropriate data protection authority. To exercise any of these rights, contact us using the details in Section 10.
9. Children’s Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a child under 18, we will take steps to delete it promptly.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at:
The Selene Store
Email: [email protected]
Phone: +91 8639918941
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically. Continued use of the website after any changes constitutes your acceptance of the revised policy.